May 5, 2020:
Dear valued patient:
With the changes in the Center for Disease Control (CDC) Guidelines, the American Optometric Association (AOA) guidelines, and the public health order of New Mexico Governor’s “Stay at Home Order” announced effective May 1, 2020, we wanted to send an update to our patients on how this affects our practice. Our office can now open for routine care, but we are still procuring PPE and implementing new protocol procedures in order to protect the safety of our patients, staff, and community. We will be open and begin routine care on May 18, 2020.
Prior to your appointment, we will have you fill out your patient information sheet and send it to us via email or text. You can text us when you arrive for your appointment, we will text you a wellness screening form for you to quickly fill out, we can call you to discuss issues you may be having, you can text in your payment for your co-pay, and we will text you when it is your time to come in so that you won’t have to experience other patients. We have installed new breath shields on all of our equipment and, as we have always done, we will disinfect all equipment and exams rooms between each patient. We will also take care that every frame, pen, and anything else that is touched is disinfected before use again. We also ask that guests or family members stay in their vehicles to further our efforts to prevent the spread of COVID-19 and to protect our staff and patients.
Our staff will be masked and in washed scrubs every day, and we will be asking all or our patients to wear masks before entering our premises. If you do not have a mask, one will be provided. Our staff will have temperatures taken every morning and we will do the same with all of our patients when doing the preliminary workup. We will be spacing out the schedule for examinations so that you will be less likely to encounter another patient. We ask that you practice social distancing while in our facilities and stay as far apart from others as possible.
If you are a patient coming to pick up glasses or contact lenses, simply stay in your car and text us when you arrive. We will bring everything to you curbside.
For now, the best way to get a hold of us is still texting us at (505) 717-2005. Beginning May 14, we will be answering phone calls and setting up appointments. And on May 18, 2020, we will be open for routine care or help that you may need.
We look forward to seeing our ABQ Eye Care family again and please let us know if there as anything we can do for you!
--The ABQ Eye Care Team
March 20, 2020:
Dear beloved patients:
The CDC has released recommended guidelines that routine eye services not be seen at this time, only emergency visits. We are also very concerned for the safety of our patients, staff, and our community. Therefore, we will be open today until 3:00 PM and Saturday, March 21st from 8:30 AM to noon if you need to pick up glasses or contact lenses, but will CLOSE OUR OFFICE beginning Monday, March 23rd. We are hoping to re-open on April 6th, but we will re-evaluate the community situation the weekend before to make the best decision we can at that point.
We are sorry for the inconvenience but know you understand during this time. If you have an eye emergency or need a refill on a pharmaceutical prescription, you can text (505) 717-2005 or email Dr. Chan at email@example.com and Dr. Chan will be checking regularly and can call/text/email you back.
We appreciate every one of our patients and wish you all safe and healthy home time.
The ABQ Eye Care Team
March 13, 2020:
ABQ Eye Care has always been committed to the health and safety of our patients, our staff, and our community. We feel strongly that we should stay open because as primary health care
providers, it is our duty to help take the burden off secondary and urgent care, and we will continue to do so as long as the community allows us to do so.
Because of the current spread of the Coronavirus (COVID-19), we want to assure you that it has been our commitment for years to sterilize each piece of equipment either immediately before or after each use to ensure to germs are spread from one patient to another. Additionally, we will be taking additional steps to increase the frequency in which we sterilize “high touch” areas such as door handles, pens, tables, and chairs in the reception area and exam rooms. We will be disinfecting the exam rooms after each patient. You’ll also notice that we have removed magazines and toys from our reception area and exam rooms and hope you will understand this inconvenience. We will continue to practice good hygiene by frequent hand washing with anti-bacterial soap or alcohol based hand sanitizer.
We respectfully ask that if you or your family members are feeling lethargic, coughing, sneezing, and/or running a fever, please come back when you are feeling better. Any individual exhibiting signs of sickness will be asked to reschedule out of consideration of those around you.
ABQ Eye Care is actively monitoring both local and national information about COVID-19 and are continuing to do everything we can to keep our practice a clean and safe environment for you and your family. We feel it important to keep you updated and the communication open, so if you have any questions or concerns, please feel free to email us at firstname.lastname@example.org or call/text us at (505) 717-2005.
Thank you for being such a valued patient!
The ABQ Eye Care Team