March 20, 2020:
Dear beloved patients:
The CDC has released recommended guidelines that routine eye services not be seen at this time, only emergency visits. We are also very concerned for the safety of our patients, staff, and our community. Therefore, we will be open today until 3:00 PM and Saturday, March 21st from 8:30 AM to noon if you need to pick up glasses or contact lenses, but will CLOSE OUR OFFICE beginning Monday, March 23rd. We are hoping to re-open on April 6th, but we will re-evaluate the community situation the weekend before to make the best decision we can at that point.
We are sorry for the inconvenience but know you understand during this time. If you have an eye emergency or need a refill on a pharmaceutical prescription, you can text (505) 717-2005 or email Dr. Chan at email@example.com and Dr. Chan will be checking regularly and can call/text/email you back.
We appreciate every one of our patients and wish you all safe and healthy home time.
The ABQ Eye Care Team
March 13, 2020:
ABQ Eye Care has always been committed to the health and safety of our patients, our staff, and our community. We feel strongly that we should stay open because as primary health care
providers, it is our duty to help take the burden off secondary and urgent care, and we will continue to do so as long as the community allows us to do so.
Because of the current spread of the Coronavirus (COVID-19), we want to assure you that it has been our commitment for years to sterilize each piece of equipment either immediately before or after each use to ensure to germs are spread from one patient to another. Additionally, we will be taking additional steps to increase the frequency in which we sterilize “high touch” areas such as door handles, pens, tables, and chairs in the reception area and exam rooms. We will be disinfecting the exam rooms after each patient. You’ll also notice that we have removed magazines and toys from our reception area and exam rooms and hope you will understand this inconvenience. We will continue to practice good hygiene by frequent hand washing with anti-bacterial soap or alcohol based hand sanitizer.
We respectfully ask that if you or your family members are feeling lethargic, coughing, sneezing, and/or running a fever, please come back when you are feeling better. Any individual exhibiting signs of sickness will be asked to reschedule out of consideration of those around you.
ABQ Eye Care is actively monitoring both local and national information about COVID-19 and are continuing to do everything we can to keep our practice a clean and safe environment for you and your family. We feel it important to keep you updated and the communication open, so if you have any questions or concerns, please feel free to email us at firstname.lastname@example.org or call/text us at (505) 717-2005.
Thank you for being such a valued patient!
The ABQ Eye Care Team